Does
your elevator take people up?
By Victoria Cook
Would it
surprise you to know research shows that 80% of people have
increased productivity after being praised for their work? Or
that when children are praised for their efforts, and not their
intelligence, they have improved scores on some tests by 30%
and were eager to tackle harder tests? What about hair stylists
garnering better tips by giving customers compliments on their
new look?* What is the common thread in all of these examples?
Specific compliments, affirmation, and encouragement.
How's your
elevator ride?
Who doesn't
enjoy receiving kudos for a job well done, or good effort put
forth, but how often do we think to dole them out to others.
I know I strive to do so in my daily life but occasionally fall
short. The other evening I was watching the bonus features from
the movie ,
and was again confronted with the importance of praise. Director/Writer,
Alejandro Monteverde, said, "To me, people
are elevators. You get in with them and they take you up, or
you get in with them and they take you down." That
really struck a chord causing me to evaluate my words and actions.
I had to ask myself is my elevator regularly taking people up
or down.
It's easy
to get caught up in the flurry of work and home activities,
and checking off the to-do list; taking dear family and friends
a bit for granted. It's not unusual to focus on what needs improving
and forget to praise, affirm and compliment what's right!
My
best example
My Great
Grandmother, Marie, was a person in my life who best exemplified
Alejandro's sentiment above. She's pictured to the right on
her 97th Birthday. For as long as I can remember she always
had a kind word, specific affirmations and encouragement to
tell you. Even when I'd visit her in her late 90's (she lived
to be 100 years and 4 months young) armed with the latest happenings
in my life or photos to share thinking I'd brighten HER day,
I'd be the one leaving our visits feeling better about myself
and uplifted!
Here
are a few principles I'm still learning to help ensure
my elevator takes people up:
Lavish
praise three to four times more often than correction or criticism
I'm not
sure where I heard it, but it makes sense. It's easy to find
an elevator going down, so we need to combat them with praise.
I sometimes get those ratios turned up-side-down, especially
with my teen when he's being, well, a teen. But it's important
to remember to be generous with our praise.
Be specific & personal
I can attest
to how important and lasting praise can be when following this
principle. I was 19 or 20 living on the North side of Chicago
and often visited my Great Grandmother at her Oak Brook Terrace
home. She would always introduce me to whatever friends happened
to be in the elevator or building as we passed, boasting how
proud she was of me. She'd tell anyone who would listen (and
a few who didn't) how impressed she was with my living on my
own and that I'd drive anywhere in any kind of weather. She
often told me that many of her friends wouldn't drive past Cass
Avenue but she'd tell them how her Great Granddaughter drove
all over.
It was a
small thing, and I was 19 and didn't have the sense not to drive
in sleet or torrential downpours, but it always stuck with me.
So much so that when I'm feeling a little apprehensive driving
during inclement weather, I remember my Great Grandma's words
and am encouraged to keep going.
Leave
a lasting impression
It's not
so much about the words, but the way in which they make the
recipient feel. They may not always remember verbatim what was
said or written, but they WILL remember the feelings they experienced,
I still remember feeling special and loved by the note my Dad
wrote me before I attended my first Prom (titled "As You
Are Promed" - - you have to know my Dad's sense of humor!).
I don't remember exactly all the words he wrote (though I have
it tucked away in a scrapbook and could look it up), but I do
remember the feelings felt. What feelings and lasting impressions
do your words leave?
These are
the 3 principles I'm learning, and would love to hear any additional
ones you know. Please e-mail me with your ideas. I may even
share them in my next e-zine.
"Going
up?!"
*Positive
Thinking Magazine, July/August 2008 edition, Page 10
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